Refund policy

Exchanges

We are sorry you're not completely satisfied with your purchase.

Due to our limited stock, we do not accept returns or refunds.

Exchanges must be made within 10 days of the delivery date.

Items purchased on sale are FINAL SALE and cannot be exchanged. No exceptions. Discount codes cannot be combined.

Items purchased with a gift card are not eligible for exchange.

All exchanges are subject to stock availability.

If you wish to request an exchange, please email us at support@walalandshop.com with your request, reason for exchange, and attach your receipt or proof of purchase to the email.

Send back unused items in their original, unworn condition with the red plastic seal and tags. Items with the red seal or tags removed will not be accepted and will be returned to the customer at their expense. Wa La Land Shop reserves the right to deny the refund of returned merchandise if the items have been used, soiled, washed, or altered in any way.

Shipping costs are the responsibility of the customer. Please ensure your package is insured, traceable, and prepaid. We do not guarantee that we will receive your returned item.

We do not offer cash returns, debit/credit card refunds, or PayPal refunds.

The item you wish to exchange must be of equal or greater value than your original purchase.

Your new purchase will be shipped with a tracking number and you will be notified via email.

Shipping fees are non-refundable.