Shipping

Shipping

Domestic:

Orders are shipped Monday to Friday from 11:00 AM to 2:00 PM (please specify our time zone).
Orders received after 2:00 PM (please specify time zone) will be processed the next business day.

Orders take between 2 and 6 business days to be packed, shipped, and delivered.

Once your order is shipped, you will be notified via email.

International:

Shipping costs will be calculated at checkout.

We process orders within 2 to 6 business days.

Delivery times may vary depending on the destination country.

All duties and taxes will be paid by the customer upon receipt of the product. For more information, please contact the customs office in your area.

We will ship orders to the address you provide, as long as it meets the address requirements at checkout. Upon delivery of your items to the carrier, you assume the risk of loss and ownership of the purchased items through the website. You are responsible for filing any claims with the carrier for damaged and/or lost shipments.

Undeliverable Packages:

If a package is rejected or undeliverable for any reason, the carrier may return it. We are not responsible for incorrect addresses entered at the time of order. Please note that packages cannot be delivered to forwarding addresses.

Exchanges

We are sorry you're not completely satisfied with your purchase.

Due to our limited stock, we do not accept returns or refunds.

Exchanges must be made within 10 days of the delivery date.

Items purchased on sale are FINAL SALE and cannot be exchanged. No exceptions. Discount codes cannot be combined.

Items purchased with a gift card are not eligible for exchange.

All exchanges are subject to stock availability.

If you wish to request an exchange, please email us at support@walalandshop.com with your request, reason for exchange, and attach your receipt or proof of purchase to the email.

Send back unused items in their original, unworn condition with the red plastic seal and tags. Items with the red seal or tags removed will not be accepted and will be returned to the customer at their expense. Wa La Land Shop reserves the right to deny the refund of returned merchandise if the items have been used, soiled, washed, or altered in any way.

Shipping costs are the responsibility of the customer. Please ensure your package is insured, traceable, and prepaid. We do not guarantee that we will receive your returned item.

We do not offer cash returns, debit/credit card refunds, or PayPal refunds.

The item you wish to exchange must be of equal or greater value than your original purchase.

Your new purchase will be shipped with a tracking number and you will be notified via email.

Shipping fees are non-refundable.